Policies

Store Policies

Southwest Story Forge is a small Arizona business at ssfpublishing.com. We sell three kinds of things, and the rules are a little different for each:

  • Handmade woodwork, made by hand in our Arizona workshop.
  • Print-on-demand clothing, printed just for you after you order by our printing partner, Printify, and its print shops.
  • Books, sold through Amazon.

1. Prices, payment, and shipping

  • All prices are in U.S. dollars.
  • We ship to addresses in the United States only.
  • You pay for shipping. The shipping cost is shown at checkout before you pay.
  • Shipping: how it works and sample rates. T-shirts are $4.99 for the first shirt plus $2.49 for each additional shirt. Hoodies are $8.99 for the first hoodie plus $2.49 for each additional hoodie. Handmade woodwork is a flat $6.00 per order. If your order has more than one of these, the charges are added together (for example, one T-shirt and one wood piece is $4.99 + $6.00 = $10.99 shipping).
  • Shipping costs are not refunded. If we give you a refund, it covers the price of the item, not the shipping.
  • We accept credit and debit cards (Visa, Mastercard, American Express, and Discover) and PayPal.

2. Handmade woodwork

  • Every handmade piece is final sale. Handmade pieces can't be returned or exchanged if you change your mind.
  • Each piece is one of a kind. Small differences in wood grain and color from the photos are normal and are part of what makes each piece unique.

Shipping

  • Wood pieces ship by USPS Ground Advantage for a flat $6.00 per order, with tracking.
  • Your piece ships within 1 to 2 business days after you order.
  • You'll get a tracking number by email when it ships.

Broken in shipping

If your piece arrives broken, email photos of the piece and the package to info@ssfpublishing.com within 7 days of delivery. We will then either refund you or send a replacement; we decide which. (Final sale means no returns for a change of mind. It doesn't apply to a piece that arrives broken.)

3. Print-on-demand clothing

Made to order

  • Each shirt and hoodie is printed only after you order it. Most orders leave the print shop within 2 to 7 business days.
  • It can take longer during holidays and busy seasons, if a shirt style or color has to be restocked, or for large orders (12 items or more).
  • Delivery time after that depends on the shipping method and the carrier. For standard shipping within the U.S., Printify lists 2 to 5 business days with most of its print shops.
  • These times are estimates, not guarantees.
  • Shipping for print-on-demand merchandise is calculated by our printing partners.
  • Sometimes a package is left at a nearby post office or parcel locker instead of at your door.
  • If you order more than one item, they may come from different print shops and arrive in separate packages on different days. Handmade woodwork always ships separately.

Changes and cancellations

  • Please check your order and your shipping address carefully before you pay.
  • Once an order has gone into production, we are not able to cancel it or change the address.

Returns and exchanges

  • Because each item is made just for you, we can't accept returns or exchanges if you ordered the wrong size or color, or if you change your mind.

Damaged, misprinted, or wrong item

If your item arrives damaged, has a printing or manufacturing mistake, or isn't the item you ordered, we'll send you a free replacement or a refund. You don't need to send the item back.

Please contact us at info@ssfpublishing.com within 14 days of delivery. Tell us your order number and send a clear photo:

  • Printing problem: lay the item flat so the whole design and the problem show in one photo.
  • Design in the wrong spot: lay the item flat and show the spot with a ruler or tape measure.
  • Wrong item or wrong size sent: show the item with its size tag.
  • Damaged in shipping: show the item, the design, the damage, and the package.
  • More than one item with the same problem: include one photo with all of them together.

What isn't a defect

  • A design that sits up to half an inch from where it's shown.
  • A size difference of less than 1 inch from the size chart (for most adult clothing).
  • A faint smell or a light residue from the printing process on a new shirt, mostly on light colors. It normally goes away after the first wash.

Care tip: wash cold, inside out, and tumble dry on low.

Lost packages

If your order hasn't arrived within 30 days, please first check that your address was entered correctly and ask your local post office, because packages are sometimes held there for pickup. Then contact us right away at info@ssfpublishing.com. If the package is truly lost and the address was correct, we'll send a free replacement.

Wrong or incomplete address

If a package can't be delivered, or comes back, because the address entered at checkout was wrong or incomplete, a free replacement isn't available. We follow our printing partner's policy here and don't offer anything beyond it.

4. Books

Our books are sold on Amazon. When you buy a book there, Amazon handles the order, shipping, and returns, and Amazon's own policies apply.

5. Your information

  • When you order, we collect your name, email address, shipping and billing addresses, your phone number, and the details of your order. We use them to take your payment, make and ship your order, and contact you about it.
  • Card payments are handled by WooPayments (powered by Stripe), and PayPal payments by PayPal. We never see or store your full card number.
  • For print-on-demand clothing, Printify and its print shops receive your name, shipping address, and order details so they can make and ship your item. Shipping carriers receive your name and address to deliver your package.
  • We keep order records for 3 years.
  • We don't send newsletters, and we don't use visitor tracking or analytics tools (such as Google Analytics).

6. Governing law

These policies and your purchases from this site are governed by the laws of the State of Arizona.